Parent Information

Family Engagement

By encouraging families to become an integral part of B.C.D., we are able to enhance the individual needs of each family and we are able to build stronger relationships among the children, families, and the staff. Our families are able to integrate through the following ways:

 

    • Polices: the families are able to have a say in our policies by making suggestions either verbally, in the suggesting box, or using an evaluation form
    • Volunteer: the parents are always welcome to come and join their children in their classrooms and help in the program activities for the day; Parent volunteers are welcome to come on field trips
    • Cultural Awareness: each family can help us to learn about their cultures and traditions by coming into the Center and teaching the children and the staff about their backgrounds; they can bring music, food, games, and traditional dress to share
    • Open Door Policy: parents are welcome to come into the Daycare at any time during out operating hours and participate in the program of just spend some time with their children
    • Donations: donating recycled materials from home will help the children to have a variety of craft supplies to use
    • Fund Raising: fund raising is a great for the Daycare to acquire new materials, supplies, and equipment for the children; parents can help to organize a fund raising event or help to sell fund raising materials for the Daycare

Integration of the families will ensure that each family in B.C.D. will feel confident that our program promotes optimal well-being and development in ways that respects all cultures, traditions, values, and goals of each and every family.

Daycare Closures

Centres will be closed on the following holidays:

  • January – New Year’s Day
  • February – Family Day
  • March – Good Friday
  • April – Easter Monday
  • May – Victoria Day
  • July – Canada Day
  • August – Heritage Day
  • September – Labour Day
  • October – Thanksgiving
  • November – Remembrance Day
  • December – Christmas Day & Boxing Day

Exceptions

If a statutory holiday falls on a weekend, either the proceeding Friday or succeeding Monday is a holiday.

We will close at 2:00 pm on Christmas Eve and New Year’s Eve.

Communication With Parents

We strive to keep the exchange of information between the families and the Daycare as convenient as possible. We make every effort to provide as many ways to communicate as possible to ensure that every parent has the opportunity to receive and send important information to and from the Daycare Center. The following are ways the Center relays important information:

 

    • Newsletters: monthly newsletters are given to the parents of the Daycare to keep everyone up to date on the upcoming events of the Center
    • Parent Information Bulletin Boards: parent information boards are set up in each classroom to share information amongst the parents, staff, and management
    • Yearly Family Evaluations: yearly family evaluations are offered to the family of the Center; the families are then able to  anonymously give feedback to the Daycare with their suggestions and concerns
    • Email: all the parents are provided with the Daycare’s email address as well as granting their own email addresses to the Daycare via initial registration form; this is a quick and convenient way to communicate with the Director regarding non-urgent matters
    • Suggestion Box: a suggestion box is placed by the front entrance of the Daycare for any parent to make suggestions, state concerns, or make comments that the parents would like addressing
    • Parent Communication Book: there are notebooks in each classroom by the sign-in sheets and are available at all times for the parents to communicate any information or concerns to the staff in that room

All information supplied to the Daycare is considered to be confidential and will not be shared with any other client, or anyone other than the designated persons.

Arrivals and Departures

All parents are required to sign their child in upon arrival, and sign their child out upon departure from their homeroom. A sign-in/out sheet is located near the entry way of each classroom.

Please be sure to remove yours and your child’s footwear before entering the Daycare as children are constantly playing on the floor and it is easy to pick up germs.

When you arrive in the morning to drop off your child, help your child to change into their indoor shoes, hang up their outdoor wear, and bring your child into the play room. Let the Caregiver know your child is there upon signing-in.

When you arrive in the afternoon to pick up your child, help your child to change into their outdoor shoes and put on their outdoor wear. Let the Caregiver know your child is leaving upon signing-out. If you are picking up your child from the playground outside, you must still go to the child’s homeroom to sign out your child if the Caregiver did not bring the attendance sheet outside.

Please check your child’s personal space or backpack where they hang their jackets for artwork, notices, or soiled clothing.

 

Late Pick Up and Late Fees

Parents arriving to collect their children past 6:00 pm will be charged a late fee of $1.00 per minute that must be paid to the Caregiver who is supervising.

 

No Contact

If no contact can be made with either a parent or an emergency contact in regards to picking up a child before 7pm, the Department of Children Services will be contacted.

 

Pick Up Authorization

Only the parent, guardian, or authorized persons listed on the child’s registration form will be permitted to pick up the child. If you will be having an unauthorized person pick up your child you must let the Caregiver know in the morning when you drop off your child, and you must also write the person’s name, relation to the child, and instructions in the Communication Notebook in your child’s classroom located next to the sign-in/out sheet and sign it. If you are not aware until later in the day that you are having an unauthorized person pick up your child, you must phone the Daycare and speak to the Director. All unauthorized persons must provide photo identification to confirm their name and their identification will be photocopied and placed in the child’s file. The next day the parent/guardian must write in the Communication Notebook that they authorized that person to pick up their child on that day and sign it.

Please note that emergency contacts listed in the registration form ARE authorized to pick up your child because if the child is ever ill and the Daycare is unable to get a hold of the parents/guardian, the emergency contacts will be called to pick up the child.

Should anyone or anyone who was previously authorized be prohibited from custody or visiting the child, you must provide the Daycare with written notification or a Court Order as soon as possible.

Enrollment

To enroll your child at the Daycare, the following must be completed:

 

  1. Read the Parent Handbook and Complete the Registration Forms
  2.  

  3. Fill out the application package and pay $200.00 non-refundable registration fees and also pay half of the monthly fee by cheque or cash which is non-refundable. (Please note that this is a one-time only fee. For example: If you enroll your child for the first time at say 2 years old you will pay the fee. If you ever withdraw your child and then bring them back at say 4 years old, you will not have to pay the registration fee again)
  4.  

  5. Fees are to be paid by cheque or cash only
  6.  

  7. Provide three individual passport size photos of your child/children: One to keep in office file, two to keep in Emergency Binder in classroom and in office, and one 4x6 family photo to be displayed in their home room(s)

Termination of Care

Parent/Legal Guardian

Should a parent/guardian chooses to terminate care with a centre for any reason the parent/guardian will submit a written notice and provide at least one months notice.

Policies

Daily Outdoor Activity Policy

The daily outdoor activity policy is to be found in the program planning. Each week the staff prepare a program plan for activities. The program plan is posted in each room.

Children have scheduled daily opportunities for outdoor play in a safe, stimulating and developmentally appropriate environment.

The employees are responsible for the preparation of the weekly programming. The Director has the ultimate responsibility to ensure that the children are taken outside for their scheduled activities.

Physical activity is one aspect in which a program can be implemented to educate and develop knowledge about fitness and the importance of physical activity for all children.

Physical activity is important to all children in order to live a balanced and healthy lifestyle.

Please note that opportunity for outdoor play is based upon favorable weather conditions. Children over the age of 2 will not be going outdoors in weather conditions below -15 and the children 2 and under will not go out below -10

Discipline Policy

Discipline in care Center will take the form of both preventive strategies and intervention strategies. Preventive strategies will be based on the knowledge of child development, whereas intervention strategies will be used to stop or redirect undesirable behavior when it occurs. These methods include calming, redirecting and reassuring children. The following are the methods that will be used by all staff:

  • Establishing an environment that is child-centered with an appropriate schedule for the age of the child and his/her appropriate development level.
  • Children will be redirected or distracted from inappropriate activities with a new toy or activity. If necessary, the child will be removed from the situation altogether. This involves sitting with an adult or participating in some quiet activity such as looking at a book.
  • Children are never to be isolated completely. “Time out” means a cooling out period, reflecting on behavior which has occurred, however, you are to never tell the child that he/she is on time out. You may say that they need time to cool down for a few minutes instead of saying “time out”.
  • The policy for toddlers will be redirection or distraction. For example, if 2 children want the same toy at the same time, we will teach about sharing of toys (5 minutes each); in the case of a child insisting on having the toy; we will duplicate the toy or replace with a similar toy. No time out will ever be given to a toddler as they do not understand the concept.
  • The terms “No” and “Don’t” should not be used. For example: If a child is standing up on a chair, you cannot say, “Don’t stand on the chair, get down!” Instead you should say, “Please come down from the chair because you might fall and hurt yourself.” Another example would be, if a child is hitting another child, you cannot say, “No hitting!” Instead you should say, “Johnny, we shouldn’t hit others because it hurts them.” We must give them a reason for everything whether it is positive or negative. For example: If a child is playing in the sandbox, instead of just saying, “Good job!” to each child you should say, “You are doing a good job because you are building a lot of cool stuff and keeping the sand in the sandbox.”
  • The child will be reassured physically and verbally that he/she is valued and cared about in spite of his/her behavior.
  • Children will be given the opportunity to think of effective, alternative actions which will help them to get along with others which develops how to solve their own conflicts.
  • Care will be taken to protect the self-esteem of the child while correcting his inappropriate behavior.

The goal of the discipline policy is for the children to gain self-discipline. Guidelines will be established to keep the child safe so that the child does not hurt others. This policy must be consistently maintained so that the children can start to control their own behavior. The child and staff will know the guidelines so that the discipline policy will be implemented with the children in the following ways:

  • There will be no guidelines for infants except to keep them safe.
  • The staff will intervene on the infants behalf should problems arise.
  • The staff will redirect or distract the infants to a new toy or activity.
  • The staff will consistently maintain the guidelines for the toddlers and will give in to the protests of toddlers.
  • The staff will try to intervene before there is a problem and try to redirect of offer a duplicate toy.
  • The staff will support the toddler through their problems without judging them as “good or bad.” Consistently maintaining guidelines will help the toddlers to know they are safe. When toddlers try to control their behavior they will be positively reinforced.
  • Preschoolers will be supported as they problem solve. The staff will respect choices and decisions made by the preschoolers. Positive reinforcement will be given when preschoolers control their behavior.

Employees of the Daycare will not use corporal punishment (physical) of any kind to discipline any child. Even if a parent tells you it is okay to spank their child on their hand. Employees will not violate a child’s human rights by using harsh or degrading measures that humiliate a child’s self-respect. Threats and abusive or vulgar language will not be tolerated. Employees in any capacity, parents, or visitors will not abuse any child either verbally, physically, emotionally, neglectfully, or sexually while the child is in the care of the Daycare. The Staff Handbook and the Parent Handbook both contain a copy of the discipline policy

Communication of Policies to Staff: Staff members will be made aware of all Daycare policies including the discipline policy which are located in the Staff Handbook and the Policy Manual. It will be mandatory that staff read the policy and sign an agreement to follow it.  Staff will be encouraged to use a variety of methods of behavior management depending on the child and the situation.

Ensuring Staff Follow These Procedures: The discipline policy is discussed with staff and volunteers.  The Director is responsible for ensuring that discipline is properly handled.  Co-workers monitor and assist each other. Ideas and concerns are also discussed at any time, and also during staff meetings. 

Policies Communicated to Parents: Parents will be informed about the Discipline policy through the Parent Handbook and oral discussions.  Any changes to the policy will be made known to the parents through correspondence or posting it on the bulletin board.

The Daycare will ensure that the following discipline methods utilized in the program are communicated to the following:

  1. Parents
  2. Employees
  3. Children; where developmentally appropriate
  4. Any child disciplinary taken is reasonable in the circumstances

The Daycare would not allow the following in respect to a child in the program

  1. Inflict or cause any form of physical/verbal punishment, degradation, or emotional deprivation
  2. Any type of abuse
  3. Deny or threaten any basic necessity
  4. Use or permit the use of any form of physical restraint, confinement, or isolation
Guidance Policy

Guidance at all centres will take the form of both preventive strategies and intervention strategies. Preventive strategies will be based on the knowledge of child development, whereas intervention strategies will be used to stop or redirect undesirable behavior when it occurs. These methods include calming, redirecting and reassuring children. The following are the methods that will be used by all staff:

  • Establishing an environment that is child-centered with an appropriate schedule for the age of the child and his/her appropriate development level.
  • Children will be redirected or distracted from inappropriate activities with a new toy or activity. If necessary, the child will be removed from the situation altogether. This involves sitting with an adult or participating in some quiet activity such as looking at a book.
  • Children are never to be isolated completely. “Time out” means a cooling out period, reflecting on behavior which has occurred, however, you are to never tell the child that he/she is on time out. You may say that they need time to cool down for a few minutes instead of saying “time out”.
  • The policy for toddlers will be redirection or distraction. For example, if 2 children want the same toy at the same time, we will teach about sharing of toys (5 minutes each); in the case of a child insisting on having the toy; we will duplicate the toy or replace with a similar toy. No time out will ever be given to a toddler as they do not understand the concept.
  • The terms “No” and “Don’t” should not be used. For example: If a child is standing up on a chair, you cannot say, “Don’t stand on the chair, get down!” Instead you should say, “Please come down from the chair because you might fall and hurt yourself.” Another example would be, if a child is hitting another child, you cannot say, “No hitting!” Instead you should say, “Johnny, we shouldn’t hit others because it hurts them.” We must give them a reason for everything whether it is positive or negative. For example: If a child is playing in the sandbox, instead of just saying, “Good job!” to each child you should say, “You are doing a good job because you are building a lot of cool stuff and keeping the sand in the sandbox.”
  • The child will be reassured physically and verbally that he/she is valued and cared about in spite of his/her behavior.
  • Children will be given the opportunity to think of effective, alternative actions which will help them to get along with others which develops how to solve their own conflicts.
  • Care will be taken to protect the self-esteem of the child while correcting his inappropriate behavior.

The goal of the guidance policy is for the children to gain self-discipline. Guidelines will be established to keep the child safe so that the child does not hurt others. This policy must be consistently maintained so that the children can start to control their own behavior. The child and staff will know the guidelines so that the discipline policy will be implemented with the children in the following ways:

  • There will be no guidelines for infants except to keep them safe.
  • The staff will intervene on the infants behalf should problems arise.
  • The staff will redirect or distract the infants to a new toy or activity.
  • The staff will consistently maintain the guidelines for the toddlers and will give in to the protests of toddlers.
  • The staff will try to intervene before there is a problem and try to redirect of offer a duplicate toy.
  • The staff will support the toddler through their problems without judging them as “good or bad.” Consistently maintaining guidelines will help the toddlers to know they are safe. When toddlers try to control their behavior they will be positively reinforced.
  • Preschoolers will be supported as they problem solve. The staff will respect choices and decisions made by the preschoolers. Positive reinforcement will be given when preschoolers control their behavior.

Employees of the centres will not use corporal punishment (physical) of any kind to discipline any child. Even if a parent tells you it is okay to spank their child on their hand. Employees will not violate a child’s human rights by using harsh or degrading measures that humiliate a child’s self-respect. Threats and abusive or vulgar language will not be tolerated. Employees in any capacity, parents, or visitors will not abuse any child either verbally, physically, emotionally, neglectfully, or sexually while the child is in the care of the Daycare. The Staff Handbook and the Parent Handbook both contain a copy of the guidance policy

Nutritional Meals Policy

Meal and snack time provide for a relaxing and social time for the children. We provide a morning snack, home-made lunches, and an afternoon snack that is planned according to the Canada Food Guide. The menu rotates on a three week basis and is changed yearly. The menu is displayed on the Parent Board in each class room for parent viewing. Parents are responsible for informing the Daycare via registration forms if allergic or intolerant of any foods, or if your child has any religious restrictions regarding food (For example: dairy, meat, halal, nuts). Parents are responsible for providing formula and baby food. Once the infant is drinking Homo or 2% milk and eating table food, meals are provided by the Daycare. Milk is served to all children for morning snack and lunch. Milk is provided for afternoon snack to babies only.

Illness Policy

Children with any form of a potential health risk to other children or staff will be restricted from attending the Daycare. Such communicable diseases include:

  • Vomiting
  • Fever (temperature greater than 99 degrees F)
  • Persistent Diarrhea
  • Discharge from eyes or ears
  • Strep throat, mumps, chicken pox, hand foot and mouth disease
  • Nasal congestion or severe coughing, difficulty breathing and/or wheezing
  • New or unexplained rash or cough
  • Purulent conjunctivitis or red/pink eye
  • Lethargy, persistent crying
  • Head lice, scabies, bed bugs, or any other infestation
  • Unidentified rash

The Daycare will assess if the child is ill by looking for symptoms such as: fever, diarrhea, vomiting, nasal congestion, severe coughing, discharge from eyes/nose/ears, constant crying with any of the above symptoms, rash, pains in the body/head, and the inability to participate in the program.

If an employee has any reason to feel that a child is ill, they will let the Director know and will notify the parents. The parents will be responsible for removing the child from the facility immediately, or make arrangements for the child to be removed by someone else. If parents are unreachable, the specified emergency contacts will be notified by telephone.

The ill child will not be allowed to return to the Daycare without a note from their Doctor stating that the child is well enough to return to the Daycare, or if the child has been symptom-free for 24 hours. Sick children will not be accepted into the classroom in order to protect the entire group of children.

The staff will remove the child from their class and have them wait for pick up with a staff member in the staff room or in the office with the Director. An illness report will be filled out by the staff at the onset of an illness to be signed by the parent upon retrieval of their child.

In the case that the staff have tried multiple times to get a hold of both the parents and the emergency contacts and are unable to do so, the staff will then call 911 in the case of an emergency and keep continue trying to contact the parents while accompanying the child to the hospital (at a cost to the parents).

 

Inappropriate Behaviour Policy

Please note our new policy regarding the inappropriate behavoiur of children attending the daycare. We are no longer prepared to tolerate or accept the inappropriate behaviour of children in the daycare toward other children or staff.

The following constitutes inappropriate behaviours:

  1. Physical abuse by children toward other children
  2. Physical abuse by children toward staff members
  3. Bullying by children toward other children
  4. The continual use of inappropriate language in the daycare
  5. Destruction of daycare property – parents will be responsible for the replacement of the item
  6. Any child found to be endangering the life of another child

The daycare workers are here to provide a nurturing, loving, and safe environment for you child.

Should child who be found to be exhibiting any of the above behaviours, the parent will be asked to withdraw the child from the daycare with a minimum of one weeks notice.

Medication Policy

No Medication will be given unless a ‘Medication Administration Form’ has been filled out stating the child’s and the medication’s information. This form must also be signed by a parent and filled out by a parent and the staff member who will be administering the medication.

Information regarding any potential side effects or allergic reactions must be disclosed to the Director and provided to the designated person administering the medication.

The Coordinator of the room will be responsible to fill out medication administration forms after she has administered the medication to the child and report to the parents’ concerned.  All records shall be kept and maintained by the Director in the daycare file for check-up.

Medication Administration Policy

No medication will be administered to any child unless prescribed by a doctor and authorized in writing by the parent/guardian.

Guidelines and Procedures

  1. All medications must be in their original container and labelled
  2. Prescribed medications shall be labelled with the following: Physician’s name, patient’s name, date issued, pharmaceutical label, name of medication, as well as instructions on time period and how much to administer
  3. A ‘Medication Administration Form’ must be filled out by the parents with the Caregiver which includes: date, child’s name, name of medication and the date, times, and dosage of medication to be administered
  4. The record will also include the parent’s information and the signature of Caregiver each time after actually administering the medication
  5. Information regarding any potential side effects must be disclosed to the Director and provided to the designated person administering the medication
  6. The Director will ensure that all medication is stored in a locked container in the kitchen (refrigerator if necessary) with the exception of emergency medications which will be unlocked easily accessible to staff but away from the children and their reach
  7. The designated person administering the medication must have a valid First Aid Certificate
  8. Staff must return any unused medication/herbal remedies to the parents at the end of each day.
  9. Specific policies, procedures, and practices protect children’s safety when medication/herbal remedies are administered. The staff are aware of which children use emergency medication, where the medication is stored, and how to administer them if necessary
  10. Designated Caregivers administering medication must be trained with the proper methods of administering medications; for example: Epinephrine auto-injector aka “Epi Pen” or asthma inhalers
  11. Children are to be observed carefully for any type of allergic reactions after having any medication or herbal remedies administered
  12. Parents must provide written communication to the Director of any medication or herbal remedies administered prior to arriving at the Daycare
  13. Any staff that have specialized in medical training will be recorded in the staff or children’s files
Open Door Policy

All of our centres have an open door policy. Parents are not required to make an appointment to visit their child at any time. The Director and employees welcome all parents at any time. If visiting the Daycare between 12:00pm – 2:30pm, please do not make any loud noises as most children are sleeping for nap time.

 

Parents Signing In and Out Policy
  1. All parents are aware that they are responsible for signing in and out daily.
  2. Licensing requires that each parent must sign their child/children in and out at the time they arrive to drop off their child/children and when they pick them up from the Daycare.
  3. If you fail to sign in and out and the Licensing Officer visits the Daycare, we will be given a non-compliance for your non-cooperation in this matter.  A non-compliance can result in the Daycare being closed down and is considered a very serious matter.
  4. An additional failure to sign in and out will result in further action as deemed necessary.
  5. After a third warning is issued and signed and the incident occurs again, your child’s attendance at the Daycare will be terminated.
Treatment of Caregivers by Parents
  1. We are no longer prepared to tolerate or accept the abusive language used by some parents toward our Caregivers
  2. We have zero tolerance for swearing, physical contact, shouting, or threats as this is unprofessional and unethical
  3. We believe that parents should respect the Caregivers and treat them in a humane manner
  4. The Caregivers deserve to be treated fairly as they are professional workers providing a unique, loving, caring service for your children
  5. If parents are found to be in violation of this type of unprofessional behavior they would be immediately asked to withdraw their child/children from the Daycare

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